Are You Being Technically Harassed?
In our complex technical environment there are many opportunities for a competent
technical individual to be the subject of technical harassment. Sometimes it can be
so subtle that you may not even be aware you are being harassed. Worse yet, you may
inadvertently technically harass another person by accident.
Following are some guidelines to help you determine if you are being technically
harassed.
If you are repeatedly asked the same technical question you may be the victim of
technical harassment. While it is most common to be asked the question repeatedly
within the same conversation, some instances have been identified of habitual
technical harassment. Habitual technical harassment is not uncommon and has been
known to exhibit group tendencies where members of a group may ask the same
question repeatedly. Untreated, these instances of group technical harassment can
continue for years.
If you are asked a technical question by a non-technical person and they do not write
your answer down it is likely the question is frivolous. Most non-technical people are
not capable of remembering a true technical answer for more than 30 seconds.
If you are forced into a discussion where a person uses more than three (3)
buzzwords in one sentence the person is most likely a fake and you are the unwitting
victim of technical harassment. One note of caution, competent technical people have
been known to inadvertently use buzzwords after reading mindless drivel like PC Week
or LAN Times. If the person has been known to use more common technical terms in
the past such as "stuff" and "things", they are most likely victim of computer
magazine brainwashing.
If during a troubleshooting session a person uses the term "trick". For example
"maybe we could trick the database into thinking it has been updated". This is a sure
sign of technical harassment.
If a person explains that a needed feature will be provided by a vendor and that
person is nontechnical then you are at risk of being technically harassed. If you
believe that person you have definitely been technically harassed, if you don't believe
them you have only been technically annoyed.
If when trying to resolve a technical problem with a product from a vendor and you
are instructed to call the salesman that sold us the product you are being set up for
technical harassment. It is a common reaction for a non-technical person when they
have purchased technical equipment to call another non-technical person. The dialogue
between two nontechnical people usually provides some sense of comfort that they
aren't the only ones who are confused.